1. Stronger relationships with customers will improve loyalty.

2. An online community will increase Search Engine Optimisation thus driving more traffic to your website. It will also increase the proportion of positive consumer comments online.

3. Your online community will provide a better understanding of customer needs and a platform for immediate customer feedback on new ideas and services.

4. Online communities build and amplify positive word-of-mouth, advocacy and PR.

5. An ongoing dialogue will help keep customers at the heart of the business.